FAQs

If you can’t find the answer to your question below, feel free to contact us.

How much do your proofreading services cost?

Our pricing page has a handy calculator to explain our costs. As an alternative, you can upload your document to view the price breakdown at checkout, or simply contact us and we’ll respond to your quote requests via email.

How long does the proofreading process take?

We have a Next-Day Guarantee for any content under 10,000 words, meaning we’ll return your work to you within 24 hours. For larger documents, we’ll typically take an extra 24 hours for every additional 10,000 words. If you would like your work returned in half the time, simply add our Express Service at checkout. And for more urgent deadlines, contact us and we’ll let you know how we can help.

Which file formats do you support?

Our system automatically supports the upload of .doc and .docx file types. However, we also proofread PDF, .ppt, LaTeX, plain text, and ebook files. For questions regarding other formats, simply contact us.

Can you reduce the number of words in my document?

Our proofreading services are focused on perfecting and polishing your writing, so we will not typically reduce the word count. However, as a part of the editing process, our editors will often cut superfluous words.

What do your proofreading services include?

Generally, our aim is to perfect your writing by correcting mistakes and enhancing your tone and style. For a more detailed summary of our key areas of focus, simply visit our How It Works page.

Which payment processor do you use?

We offer a guaranteed secure checkout experience through Stripe.

My work is very specialised. Can you provide a proofreader with experience in the same field?

Absolutely! Contact us with the details of your work, and we’ll try our best to match you with a specialised professional proofreader.

How does your pricing work?

When you upload your document, we calculate the word count and charge a flat rate based on the number of words. We have two core services, proofreading and formatting, and if you’re facing a tight deadline, you can add on our Express Service to cut your guaranteed-return time in half.

Do you offer a document formatting service?

Formatting is our forté. From journals to reports, we can format your work to to fit your specific requirements. Simply add formatting at checkout and provide us with any relevant details, then we’ll do the rest.

What if I’m having a problem with the website?

If you’re experiencing problems uploading your work or signing up, contact us or email us your document, and we’ll upload it for you. Our team is available 24/7, so someone will always be on hand to help.

Can you proofread part of my document?

Yes. You can either save the section of the document you would like proofreading as a new file and send us that, or you can email us the whole document with the specific words you want checking highlighted.

Do you provide any rewriting services?

We do not offer rewriting services. The aim of our editing is to make your own writing the best it can be.

Can you provide English tutoring?

During the proofreading process, we may add comments and links to helpful articles explaining some of the issues in your writing. And while we don’t offer tailored tutoring, we can recommend a tutor to you.

What are your opening hours?

We’re available 24/7, 365 days a year in all time zones.

Additional questions or comments? Contact us!