The website ProofreadMyDocument.com.au (which will be hereby referred to as the ‘website’) is the property of Proofed Inc. The terms ‘ProofreadMyDocument.com.au’, ‘we’, ‘us’, and ‘our’ all refer to the company Proofed Inc. (which will be hereby referred to as ‘Proofed’), whose registered office is 8 The Green, Dover, 19901, DE, USA. Proofed is a registered company in Delaware: File Number 6566631.
The terms ‘user(s)’, ‘customer(s)’, and ‘you’ refer to you as the client of our website and services.
The terms ‘proofreader(s)’, ‘editor(s)’, and ‘copy editor(s)’ refer to our partners offering such services to you through our website.
The terms ‘document(s)’ and ‘work product’ refer to the text that you have submitted to us for servicing.
The term ‘proofreading’ includes ‘editing’, ‘formatting’, ‘copy editing’, and ‘translating’ as services that we offer our users.
Users who are on our Pay As You Go method will be required to supply credit/debit card information on their first order. All card information is stored securely with our third party payments processor, Stripe Inc.
Your personal information, including the contact details you provide, is used to respond to any email, website, postal, or telephone query you make. If your inquiry is about an order you have already placed, it will be correlated with the information regarding that order. Information regarding your query and our response may be retained to assist us in fulfilling future orders (for example, when you ask us for a quote or to create a customised service) or to answer further queries from you. Information regarding your query and our response may be used to monitor or improve our customer service procedures.
The user agrees (i) to the electronic recording of its telephone conversations with the Proofed (or any of its associated persons) with or without the use of an automatic tone warning device, (ii) that such recordings and transcripts can be used as evidence by either party in any dispute between them, and (iii) that neither party is obligated to maintain copies of such recordings and transcripts for the benefit of the other party. Proofed agrees promptly to provide the user a copy of such recordings upon request. The user waives any further notice of such monitoring or recording.
Managing Your Information
You have the ability to edit all the information that we have associated with your user account. You also have the ability to delete your document from our system once the work has been completed. This will remove the physical document from our system; however, we will retain the associated metadata of the order for our records.
Proofed uses SSL/TLS encryption to ensure the secure transmission of your information when you place an order, including your payment details and your documents. The strength of the encryption will usually be 256-bit or higher. We recommend using the latest version of your web browser software to ensure that strong encryption is supported by your browser. You accept responsibility for ensuring the activation of the security features of your browser or computer that enable it to communicate your information securely to our website.
Agents, Successors, And Assigns
This site and this agreement are governed by the laws of the State of Delaware, excluding any conflicts of law provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods. Any legal action against Proofed shall take place in the courts of the State of Delaware.
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
Information Gathered And Held
Our server collects information (‘server logs’) regarding the pages you request, your IP address, and the server's success in sending you the page you requested. These server logs are used for diagnostic and maintenance purposes and to produce aggregated statistics that we may use to monitor and improve our services.
Your web browser may accept a ‘session cookie’ that allows the web server to associate your requests with each other and to distinguish them from the requests of other visitors. The ‘session cookie’ is a random string of letters and numbers and contains no personally identifying information.
Your web browser sends information ‘request headers’ to any site you visit to let the site know what language(s) you prefer to see the site displayed in. You can control this information using the options or preferences settings in your browser software. This information is used only to serve the current request and for system diagnostics.
- Full name
- Email address
- Telephone number
- University, college, or institution
- Year of study
- Level of study
- Company name
- Full company address
- Institution or company name
- Subject of the document
- Document type
- Notes for our proofreader (these notes are shared directly with our proofreaders, so please do not include any personal information. Any personal information will be removed manually after submission. We also reserve the right to amend these notes as we see fit to deliver our services)
Users who have registered to Proofed via a Proofed Partner website consent to having their personal and order information shared directly with the Proofed Partner. All Proofed Partners are subject to strict NDAs and are not permitted to contact the User unless the User has previously granted the Partner this right prior to the User signing up with Proofed.
Proofed may, from time to time, make use of analytics advertising features; these include, but are not limited to, remarketing, remarketing with analytics, display network impression reporting, and demographics and interest reporting. This is done via advertising cookies and anonymous identifiers. If you wish to opt out of these features, you may do so through ad settings, ad settings for mobile apps, or any other available means. Please also see https://tools.google.com/dlpage/gaoptout/.
Proofed may contract third parties to analyse other data provided to us (on an aggregate basis and subject to a non-disclosure agreement) for the purpose of improving our services.
Proofed does not share personal information or your documents with any third parties, except as disclosed in this policy. We may need to disclose personal and other information we hold as a result of a legal process, or for other reasons required or allowed by applicable laws. If we believe that a crime, tort, or other illegal act, including payment fraud, has taken place or is about to take place, we may voluntarily disclose relevant personal information to the police, courts, or other competent authorities.
For all questions, comments, and inquiries, please contact [email protected].
Proofed takes privacy seriously. We are committed to ensuring that your data remains yours. To comply with the GDPR legislation in the EU, we request that all Subject Access Requests (SARs) are sent to [email protected].
On submitting a SAR, please include your full name, email address, and telephone number. We may request a form of ID to prove your identity if the information we have does not match the information that you have provided.
All requests will be processed within the permitted 30 days. All information stored on the Proofed platform, along with metadata of the documents submitted (if any), will be shared.
All users have the ability to opt out of marketing emails via the User Area. Additionally, all users have the right to be forgotten. If actioned, we will remove all data and documents from our platform. You will receive a final email confirming that this has been done.