Terms and Conditions - Proofread My Document

Introduction

The website ProofreadMyDocument.com.au (hereby referred to as the “website”) is the property of Proofed Inc. The terms ‘ProofreadMyDocument’ or ‘we’ or ‘us’ or ‘our’ or refer to the company Proofed Inc. (“Proofed”) whose registered office is Suite 30, 101 St Mark’s Place, New York, 10009 NY, USA. Proofed is a registered in Delaware: File Number 6566631.

The term ‘user(s)’, ‘customer(s)’ or ‘you’ refers to you as the client of our website and services.

The term ‘proofreader(s)’ or ‘editor(s)’ or ‘copy-editor(s)’ refers to our partners offering such services to you through our website.

The term ‘document(s) or ‘work product’ refers to the text that you have submitted to us for servicing.

The term proofreading, includes ‘editing’‘, ‘formatting’, ‘copy-editing’ and ‘translating’ as services that we offer our users.

Proofed and its affiliates provide their services to you subject to the following conditions. By using this website, and/or registering a user account, you agree to comply with and are bound by the following terms and conditions. This, coupled with the privacy policy makes up the overall agreement between Proofed Inc. and its users. In addition, when you use any current or future Proofed service(s), or visit or purchase from any business affiliated with Proofed, whether or not it is included in this website, you also will be subject to the guidelines and conditions applicable to such service or business. Please note that this contains provisions that may limit your rights, such as under the section entitled “Disclaimer of Warranties and Limitations of Liability”.

Proofed reserves the rights to amend these terms by updating this page without notice. Proofed will make reasonable efforts to ensure its customers are aware of any such amendments. However, the onus is on you to regularly check the Terms and Conditions. These terms were last updated on 1st January 2018.

Electronic communications

When visiting our website or sending email(s) to us, you are communicating with us electronically; therefore, you consent to receive electronic communications from us. We may communicate with you via email or by posting notices on this website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Licence and site access

We grant you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify any portion of it except with the express written consent from us. This license does not include any resale or commercial use of this site or its contents; any collection and use of any service listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent from us. You may not frame or utilize framing techniques to endorse any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Proofed and our affiliates without express written consent from us. You may not reproduce any image or depiction of this site as it might be rendered by a web browser or otherwise without express written consent from us. You may not use any meta tags or any other hidden text utilizing our name or trademarks without express written consent from us. Any unauthorized use terminates the permission or license granted by us. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to our website so long as the link does not portray us, our affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any of our logos or other proprietary graphic or trademark as part of the link without express written consent from us.

Copyright

Users who submit work product to this website for a service retain the copyright over such work product. Proofed does not claim the rights of any work product by virtue of supplying its services. Amendments resulting from proofreading made via the services delivered by Proofed become the copyright of the user. The amendments that Proofed makes to work product are advice only. It is the user’s responsibility to accept, reject, or further amend such amendments. Content of any finished work product is therefore entirely the responsibility of the user or other persons to whom the author delegates, licenses, or otherwise assigns control over his or her work product. The user is solely responsible for any obscenity, blasphemy, racism, and plagiarism or reproduction of copyrighted material.

You represent and warrant: that you own or otherwise control all of the rights to the work product that you submit for service; that the work product is accurate; that use of the work product you supply does not violate this policy and will not cause injury or offence to any person or entity; and that you will indemnify Proofed and/or its affiliates for all claims resulting from any work product you supply. Proofed has the right but not the obligation to monitor and refuse any activity or content for any reason in its sole discretion. Proofed takes no responsibility and assumes no liability for any work product submitted by you or any third party.

Liability and warranties

Proofed will not be liable for any or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website or review or proofreading of work product.

Proofed takes no responsibility for, and will not be liable for, its website being temporarily unavailable due to technical issues beyond our control. It is the users’ responsibility to safeguard any original work product sent to Proofed. Proofed does accept responsibility for the content of any work product submitted for editing. Proofed is also not responsible or liable for infringement of copyright, or any defamation or other loss or damage as a result of work product that has been edited.

Where plagiarism or discrimination are alleged to be present subsequent to the acceptance of a document, we reserve the right to cease proofreading, the customer will be alerted as to this allegation if not aware. and may be charged for work undertaken prior to the notification of such allegation. Proofed shall be under no obligation to investigate any third party allegations of this nature and may act entirely within its own discretion as to proceeding with editing the relevant work product. In the event that a customer is entitled to refund in such circumstances, it (minus any costs incurred through administration and editing) will be paid to the customer.

Prior to using our services, student users should check their academic establishment's rules and regulations. Proofed is not liable for any damages related to the use of the proofreading process, or any errors or inaccuracies that may appear on the website or in work product that has been subjected to the proofreading process.

While we endeavor to ensure that any electronic files originating at this site are free of known computer viruses, we make no warranty or guarantee that files are virus free, and we are not able to provide any assurances with respect to e-mail or attachments that may have originated with third parties.

If you are dissatisfied with Proofed’s service your sole and exclusive remedy is to discontinue using Proofed’s services. In no event is Proofed liable for damages in excess of the amount paid by a user for the service in question.

If you do not provide accurate contact information, or if you do not respond promptly if we require further information, we cannot be responsible for delays in providing the service to you.

If you create an account a logon ID and password is required. It is your responsibility to protect that information, including without limitation, to use effective passwords that are not easily guessed or discoverable, and keep logon IDs and passwords confidential. You are responsible for any activity that occurs under your logon ID. You will advise Proofed immediately if you discover any compromise of your passwords or suspect unauthorized use of the site using your identity.

Services

Our proofreading experts work from a standardised set of guidelines that describe in detail the process in which all services should meet. Users are welcome to provide notes to our proofreading experts to meet certain specific criteria that the user wishes to achieve; however, if the request is not consistent with our internal guidelines set out below, then they will not be fulfilled.

Our standard guidelines are as follows:

Proofreading

  • Correct spelling errors
  • Correct punctuation errors
  • Correct basic grammatical errors
  • Improve the overall readability of your writing
  • Ensure that the English used meets your dialect request (i.e. British English, American English, or Australian English)
  • Enhance general diction, such as word choices and phrases
  • Correct the use of tense and ensure tense consistency
  • Identify areas that are unclear, ambiguous, or inconsistent
  • Ensure references adhere to specified referencing style rules; where they do not, they will be highlighted, not completed, for you
  • Where possible, provide suggestions and links to our helpful blogs to help you further develop your English writing skills

Editing (not available to student users)

As well as our standard proofreading, we will:

  • Detect and remove factual errors
  • Clarify obscure passages
  • Eliminate parts not suitable for the targeted audience
  • Proper sequencing to achieve a smooth, unbroken flow of narrative
  • Condense parts that include run-on sentences
  • Reorganise paragraphs and/or structure where required
  • Identify usage errors
  • Ensure adherence to a style guide
  • Correct errors in citations, which includes adding missing information where possible
  • Correct presentation of data and charts

Copy editing (not available to student users)

As well as our standard proofreading and editing, we will:

  • Clarify obscure passages
  • Proper sequencing to achieve a smooth, unbroken flow of narrative
  • Reorganise poorly structured sentences
  • Identify usage errors
  • Ensure adherence to a style guide

Formatting

Formatting is only available for documents created in MS Word, Pages, or Google Docs. Please note that not all of the below are always necessary on every document. Please contact us for a custom quote for other document formats.

  • Insert a generic front cover page
  • Insert a dynamic table of contents
  • Insert page numbers
  • Format headings, including adding multilevel numbering where requested
  • Format the captions for charts, tables, figures
  • Insert a dynamic list of figures, tables, and charts
  • Make line spacing consistent
  • Apply the specified margins
  • Ensure that font use is consistent
  • Ensure that indentation and text justification are consistent
  • Insert section or page breaks as requested

Additionally, cross referencing, indexing and formal typesetting for publishing is optionally available for an additional fee.

Quotes and Payment

All users are eligible for a free initial quote. This quote will be provided with the current website prices at the time of its provision. Unless specifically guaranteed in writing, prices may change between the time the quote is issued and when the work is undertaken. Pricing is in most cases driven by the word count of the work product. All services carry a minimum price regardless of the word count.

All services are quoted in U.S. Dollars (USD) unless otherwise stated. All users are required to pay for documents prior to any work being done on them. Payment must be in full unless otherwise agreed in writing by Proofed. All business users who are deemed eligible by Proofed will be provided a post-pay account, where documents can be paid for at the end of each calendar month. Unless otherwise agreed to in writing, payment is due when an invoice is rendered. NSF checks and payments more than 30 days past due may be subject to administrative charges of up to $50 (USD) and interest at a rate of 1.5% per month (19.56% APR).

Proofed withholds the right to charge additional fees that result from inaccurate information being provided by a user. Any additional charges levied will be notified to the user.

Proofed strives to meet exact deadlines and prides itself on the prompt service provided. However, Proofed is not liable for any result from a delay in the service. In such an instance where a delay may be unavoidable, Proofed will make every effort to contact the customer and remedy the situation. Additionally, Proofed is not liable for delays in any service provided, due to unforeseen circumstances beyond its reasonable control. All dates and times provided for the delivery of the content are approximate, and based on previous orders of the same size. Proofed cannot be held liable for any loss or damage caused by a later delivery time than the approximate one.

Credits and Refunds

Proofed maintains a fair and simple refund policy. The first step in any refund request would be to email us at [email protected] From there, we will assess your request and will provide either a full refund, partial refund or account credit based on the nature of the refund request. We will look into issues with work product for 30 days from the point of completion. Cases outside of this will be dealt with on a case-by-case basis.

Refunds will take five working days to process. Therefore please allow that time to elapse before the money paid is back into your bank account or card balance. Account credit will be instantly applied and available to use via your Proofed user account immediately.

  • If the order has been placed by mistake. The user must contact us ASAP as we would not be able to provide a full refund if one of our proofreading experts has begun servicing the document.
  • If the user has uploaded the document multiple times, we will provide a full refund for the duplicate orders.
  • If several services have been ordered, but some by mistake, or are no longer required, we will be happy to refund you in full for those additional services minus a $15 administration fee. If our proofreading expert has partly completed the service that has been requested for a refund, we will calculate the refundable amount.
  • If we have delivered a substandard service, we will work with you to agree an agreeable credit or refund amount.

Credit that has been applied to your user account is valid for two years from the point at which it was applied to your account. Once this time has elapsed, the credit will automatically be removed from your account. You will be notified of such credit expiry on the date of expiry

Right to refuse work

All work product submitted by the customer to Proofed should be accurate. The customer assumes all responsibility for any liability resulting in the falsification of personal information. Proofed reserves the right to refuse service to anyone whom we believe to have falsified personal details.

Proofed does not condone, nor is it ever involved in plagiarism. Additionally, we reserve the right to decline any work that is believed to contain plagiarised content. Proofed reserves the right to refuse any document that advocates racism or discrimination, or is deemed hateful, threatening, abusive, or insulting, alongside any material which is in violation of national or international law.

Upon acceptance of the work product, we have the right to refuse the job if it doesn’t meet the standard that makes it possible for the copy-editor to complete the job. This also includes the situation where our proofreading expert reasonably believes that he or she cannot carry out the job to an acceptable standard. If our proofreading expert refuses the job, you will be notified via email, and your payment will be reimbursed minus as associated fees incurred.

System Abuse

Proofed provides coupon codes for users to receive of a 1000-word free sample on their first order; this is a goodwill gesture to customers and the code can only be used once per customer. If this goodwill gesture is abused through the activation of multiple accounts or any other method, then Proofed reserves the right to deactivate the individual's accounts; and in instances of extreme abuse, publish the duplicate free samples on our blog, resulting in their work being picked up for plagiarism. The customer will be notified prior to this action and provided with a reasonable period of time to pay for the services undertaken.

Additionally, any abuse of other coupon codes and promotional offers will be treated in the same manner.

Client’s right to refuse work

If you are unhappy with any of the services provided to you by us, we will review your work by having it thoroughly checked by an additional proofreading expert to assess whether we have met our minimum service requirements for the services that you have ordered. All issues will be assessed to see if the refusal is substantiated or unsubstantiated. Any substantiated refusals due to poor service will be rectified on a case-by-case basis.

Termination of Contract and Service

If any or all of the Terms and Conditions are violated by a customer, Proofed reserves the right to terminate all contractual and service obligations with the customer. A contract between the customer and Proofed commences as soon as payment is received. Furthermore, receipt of payment confirms the customer's intention to initiate the servicing process. If a customer wishes to cancel any services provided by Proofed subsequent to payment, then they must contact us and a refund will be issued (minus any costs incurred through administration and service delivery). Proofed reserves the right to cancel any contract at their discretion for any reason without explanation.

Confidentiality

We take confidentiality very seriously. We acknowledge that our proofreading experts may be privy to confidential information in the form of sensitive or unpublished material. To ensure client confidentiality, all of our proofreading experts are bound by our code of conduct, as well as our non-disclosure agreement.

Proofed keeps both original and edited documents with every order history; although you have the ability to delete all files stored after your order is completed. Proofed will however maintain a record of the work completed.

Governing law

This site and this agreement is governed by the laws of the State of New York, excluding any conflicts of law provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods. Any legal action against Proofed shall take place in the courts of the State of New York.

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Contact

For all questions, comments, and inquiries, please contact [email protected].

Additional questions or comments? Contact Us!